CIO Connect.
Connect · Personalize · Act · Delight
For VPs of Technology and GMs: buying AI features was never the hard part. Fixing the fragmented data underneath them still is.
AI can only reason across the data it can actually reach.
A closed-door conversation for hotel, resort and casino technology leaders on what changes when every system in the building shares one guest data model, instead of a dozen disconnected point solutions.
Properties have spent on AI features while the data underneath stayed fragmented across property management, point of sale and inventory systems. Hotels using Agilysys's guestsense.ai platform report a 30% improvement in upselling efficiency and staff productivity, drawing on real-time behavioral, transactional and preference data across 35 integrated solutions.
Agilysys is architected on a unified data model with a single set of APIs, creating shared operational memory across every system so a guest-specific insight can be acted on at any touchpoint in real time.
What we'll be exploring.
Talking points on the table include, but are not limited to:
The AI feature trap
Why buying AI capability without fixing the data fragmentation underneath it stalls the return before it starts.
One data model across 35 integrated solutions
What a 30% lift in upselling efficiency and staff productivity looks like when behavioral, transactional and preference data finally share one home.
Shared operational memory across every touchpoint
What a single set of APIs changes when a guest insight at check-in can be acted on at the bar, the spa or checkout.
What HITEC 2026 signaled
What three sessions on AI-driven personalization and workforce strategy revealed about where hospitality technology is heading next.
APAC Series. Six cities.
These developments mark a significant leap in the hospitality industry's ability to enhance guest experiences and streamline operations through AI.
Frank Pitsikalis, SVP Product Strategy and CMO, Agilysys
Agilysys delivers hospitality-exclusive software and services, including property management, point-of-sale, and guest experience platforms, built on a unified data model that powers real-time, AI-driven personalization across hotels, resorts, casinos, and cruise lines.
Innovatus Media is a Sydney-based B2B events agency that runs invite-only executive roundtable series across APAC.
Each city session is chaired by an Innovatus Media host alongside a Agilysys speaker local to the region.
Save your seat for CIO Connect.
This is an invite-only executive roundtable. Register your interest and we'll confirm your spot.
Connect with the team.
Questions about the session, attendee profile, or logistics.